Customer Service Apprentice
GROVE HOUSE PRACTICE
Apprenticeship summary
The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.
Apply To Vacancy
Closing date: May 15, 2026
Wage:
£16,432 a year
Total hours per week:
39.5
Expected duration (weeks):
52
Positions (available):
1
Date posted:
April 24, 2026
Possible start date:
May 22, 2026
Apprenticeship level:
Advanced
- Greeting patients
- Administrative work using multiple systems
- Book appointments
- Telephone answering all queries
- Reception front office
- Learn about and advise patients
- Complaint handling
- Keep storefront clean and tidy
- Customer Service Level 3 Apprenticeship Standard qualification
- Functional Skills in maths and English, if required
- End Point Assessment
- Work-Based Learning
- Extra training courses – Medicines Counter Assistant and Healthcare Champion
- Further training and potential employment by the employer, depending on performance
Employer
GROVE HOUSE PRACTICE
The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.
Training
Training Provider:
JUNIPER TRAINING LIMITED
Apprenticeship standard:Customer service specialist (level 3)
