Customer Service Apprentice

Responsibilities:

CRM System Management:

• Learn and become proficient in using our company’s CRM system.
• Accurately input and maintain customer information, call notes, requests, and appointment changes (e.g., rescheduling, cancellations).
• Ensure the CRM system is up-to-date and reflects the most recent customer interactions.

Proactive Customer Engagement:

• Reach out to customers with canceled appointments to understand the reasons behind their cancellations.
• Actively listen to customer feedback and identify areas for improvement in our services.
• Propose solutions and suggestions to enhance customer satisfaction and prevent future cancellations.

Customer Service:

• Provide excellent customer service through phone calls, emails, and other channels.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Build strong relationships with customers and foster customer loyalty.

Continuous Learning:

• Participate in training programs and workshops to develop your customer service skills.
• Stay updated on industry trends and best practices.

Chatbot Development (Optional):

• If interested in AI and technology, you will have the opportunity to learn, create, and implement a chatbot to automate repetitive customer queries.
• This will allow you to focus on more complex interactions that require your personal attention.

• Customer Service Level 2 qualification
• Fortnightly attendance at Riverside College, Widnes

• This role will include opportunties for career advancement, plus on the job training and development.