Customer Service Apprentice

EINHELL UK LTD

Apprenticeship summary

You will be working closely with our customer service team to help drive our excellent customer service via telephone and email. Duties include: responding to a high volume of emails through different systems, answering inbound calls, and inputting and processing new customer warranty claims.

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Closing date: May 28, 2024

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Wage:
£19,987.50 a year
Total hours per week:
37
Expected duration (weeks):
72
Positions (available):
1
Date posted:
April 30, 2024
Possible start date:
June 3, 2024
Apprenticeship level:

Intermediate

This role collates a wide range of tasks and responsibilities and no two days are the same.

An example of your responsibilities will be:

  • Responding to a high volume of emails through different systems and answering inbound calls
  • Inputting and processing new customer warranty claims
  • Arranging customer collections and returns
  • Ordering spare parts for products under warranty

The ideal candidate will:

  • Be interested in working within a fast-paced customer service department
  • Have strong organisational skills and work to a high standard of accuracy
  • Be a people person who thrives within a team
  • Be able to work on your own initiative and able to solve problems independently
  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Training will be delivered remotely via teams, zoom or weblink with your tutor monthly
  • These roles are entry points into Einhell UK with a potential to develop within customer service and within the company once the training scheme has successfully been completed

Employer

EINHELL UK LTD

Einhell is a leading manufacturer of state-of-the-art tools and equipment for the house and garden. From its headquarters in Landau/Isar (Bavaria), the internationally successful company has continuously expanded its innovative rechargeable battery platform Power X-Change and is now the market leader in the area of cordless tools and garden equipment. For many years Einhell has set new standards in terms of endurance, performance, and safety. Einhell customers appreciate the freedom of cordless operation for all their DIY projects, as well as the excellent value for money that Einhell products represent and the first-class customer service offered by the company.

Training

Training Provider:

INTEC BUSINESS COLLEGES LIMITED

Apprenticeship standard:

Customer service practitioner (level 2)